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Shipping FAQ

How much is your delivery fees?

Our standard flat shipping rate of RM 7 will apply for deliveries within Peninsular Malaysia and RM 15 will apply for deliveries to Sabah and Sarawak. While the delivery fees for the first 1kg for the countries that we ship to are as below: 

 Zone/ Countries Shipping Price for the first 1kgs

Zone 1 - International 

  • Singapore
RM35

 

Where do we ship from?

We currently ship from 2 places - Malaysia and South Korea hence, you may receive 2 parcels from us depending on what you order. The brands that we ship from South Korea include but are not limited to Hera, Innisfree and Etude House.

 

When will I receive my purchase?

Under normal circumstance, you will be able to receive your purchase within the timeframe stated below:

Country/ Zone From Malaysia From South Korea 
Malaysia  3-5 working days 8 -16 working days

Zone 1 - International 

  • Singapore
6-12 working days 8 -16 working days

 

However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. Our aim is to have your items shipped out as fast as possible upon receipt of payment except for some circumstances where unfortunately it is beyond our control for example courier service delays, emergency, or items out of stock.

Kindly note that our default shipping method does not include any custom clearance service, the receiver is responsible for the custom clearing process. If the order is returned because you did not clear the customs/ refuse to receive the parcel, we will have to charge an extra shipping fee to re-send the products.

 

What if my order consists of ready stock and pre order items?

We will only ship out the order once the pre order items arrive. If you need the ready stock items urgently, kindly note that you would need to pay for the additional shipping cost incurred. 

Please do not hesitate to contact us for help via email: n2nallure@gmail.com